Very Lovely People Terms & Conditions

1. In General

In these Terms of Service, "we", "us", "our" or "VLP" means Very Lovely People. Please read these terms and conditions carefully before ordering any Products from our site.

Access to and use of this Website and the goods and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of our Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

We will not be liable if for any reason this Website is unavailable at any time or for any period of time. 

This Website may also contain links to other websites, which are not operated by VLP (they are "Linked Sites"). VLP has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from any user using them. 

2. Restrictions

If you use this Website you must not misuse it. You will not: transmit or distribute or post any material which is technologically harmful, malicious, in any way offensive or obscene and breaches confidence; commit or encourage a criminal offence; corrupt data; hack into any aspect of the Service; cause annoyance to other vendors or purchases; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. VLP will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

3. Privacy Policy

Our privacy policy, which sets out how we will use your personal information. By using this Website, you consent to the collection, use and disclosure of your personal information as described in our Privacy Policy, and warrant that all data provided by you is accurate.

4. Intellectual Property, Software and Content

Your use of and its content grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content, including all HTML and other code contained in this Site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by VLP and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.

5. Registration

To use some of the services or features made available to you on this Site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address we may also change registration requirements from time to time.

The account password you provide should be unique and kept safe and secure, and you must notify VLP immediately of any breach of security or unauthorized use of your account.

6. Terms of Sale

You will be subject to the following terms and conditions when placing an order for goods on our website. All orders are subject to availability and confirmation of the order price.

VLP retains the right to refuse any order.

Dispatch times can vary according to availability of products and any guarantees or representations made as to delivery times are limited to Australia and subject to any delays resulting from postal delays or unexpected events for which we will not be responsible.

In order to purchase products with VLP you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. You must be an authorised user of the credit or debit card used to place the order with VLP and that there must be sufficient funds to cover the cost of the goods purchased. Also when placing your order you under take that all details provided are true, correct and accurate.

The cost of foreign goods and services may fluctuate. All prices advertised are subject to such changes.

a.     Our Contract

When you place an order, you will receive an email from VLP acknowledging your order please be aware this does not constitute acceptance of your order. The contract between us for the purchase of the goods will not be formed until your payment has been approved and our billing agent has debited your credit or debit card.

b.     Pricing and Availability

VLP will always try and make sure that all prices, descriptions, sizing and details which appear on this Website are correct however, errors sometimes occur. If we discover an error in the price of any goods which have been ordered you will be informed of this as soon as possible and given the option of reconfirming your order at the correct price or cancelling the order. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

The issuer of your credit or debit card may charge you a fee for currency conversion or any other fees relating to the purchase. You should check with your bank or the company that issues the credit or debit card for details of any such fees.

Where you order goods to the value of 1 dollar;1,000 or more, including where you place multiple orders that are dispatched simultaneously and arrive in Australia at or around the same time, you may be liable for GST.

Even though we may use a local billing agent to invoice and collect payment for the goods you purchase you will be responsible for importing any goods you purchase from us into your country, and any shipping we provide is on your behalf. 

c.     Discount Codes

Discount codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.

d.     Gift Vouchers

You may purchase gift vouchers and gift cards for use on the Site by you or other Customers. Gift vouchers will be sent by email.

Gift vouchers and gift cards cannot be used to buy further gift vouchers or gift cards. Gift vouchers and gift cards may only be purchased through debit or credit card or Paypal.

The credit of a gift voucher or a gift card does not accrue interest nor does it have a cash value.

If the credit of a gift voucher is insufficient for the Order you wish to make, you may make up the difference through payment by other means (but not by using another promotional voucher or attempting to rely on any other offer). For the avoidance of doubt, gift cards are an acceptable form of payment in these circumstances.

Please note that only one gift voucher can be used per order, and that gift vouchers cannot be used in conjunction with any other offer (including but not limited to, sales and other promotions).

Note that vouchers and gift cards are applied to invoices as a whole. Accordingly, in circumstances where multiple items are purchased using a voucher or gift card, and one or more items is returned, the discount is applied on a pro rata basis to each item for the purpose of establishing refund values. For the avoidance of doubt, gift vouchers, promotional vouchers and gift cards cannot, under any circumstances, be redeemed for cash. 

If you need a refund, this will be made in the same way as the original payment method. For example, if the payment was made from the gift voucher VLP will credit the gift voucher.

e.     Payment

We have a billing agent that will invoice and collect payment for the goods you are purchasing on our behalf, you will see their name on your invoice and on your transaction history if you pay by credit or debit card. Please contact us if you have any questions about invoicing and payment for goods.

When VLP receives your order, our appointed billing agent carries out a standard pre-authorisation check on your credit or debit card to make sure that there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once your payment has been approved.

f.     Returns and Collections

How to return faulty goods:

  • Full priced items can be returned for a full refund, exchange or online credit. Sale items are non-refundable but can be returned for an exchange or Very Lovely People on-line store credit unless faulty. 
  • Items must be returned within 21 days – unworn, altered or washed. All items must be returned in original condition and have all tags and original packaging attached. 
  • Footwear must include the original shoebox in its original condition, so please do not alter the box in any way - e.g. do not attach shipping forms, tape or mark the box. Doing so can result in your return being rejected. 
  • Any shipping charges or any related expenses for returning products cannot be refunded. Very Lovely People is not responsible for the costs of returning goods. Any goods returned are your responsibility until they reach our warehouse. 
  • Lingerie, swimwear and earrings are non-refundable or exchangeable for hygienic reasons unless faulty. However, items sealed for hygiene reasons can only be returned if the seal is intact. So make sure you love your purchase before you tear into it! Some examples of items which are packaged with this seal are; earrings, swimwear, underwear, hair accessories etc. You are responsible for safely packaging your return to ensure we receive the items in tip-top condition. 
  • If your item is faulty. Our Brands (sellers) aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect, please contact our Customer Service team at so we can guide you through the returns process and help resolve the problem as swiftly as possible. Please note that we'll need a photo or two showing the defect/fault, which will speed up the returns process for you. 
  • If you have received an item different to the one you ordered, please contact our Customer Service team at and we will work with you to resolve the problem as quickly as possible. 
  • Refunds & Processing Time
    If you notify us via email and we receive your package back within the 21 day time frame, your return request will be processed within 1 - 3 business days.
    Once processed, your financial institution can take 3 - 5 business days to process the funds back to your account. Please also allow 2 - 4 business days for Australia Post to return your parcel to us.
    You will receive an email confirmation to advise that your return has been processed. Refunds will be issued back to you by the same method it was paid eg. Visa card, store credit, Paylpal account etc.
    You can contact us via email 
  • Sale Items
    Please check with individual Brands (Sellers) as to their return policy on sale items. 
  • Exchange
    If you need to exchange a size or colour, the quickest way to do it is to re-buy the item in the correct size of colour so ensure that it doesn’t sell out, then simply return your original item for a refund within the 21 day time frame and we will process your refund via the above process see Refunds & Processing Time.
    However you are of course welcome to send us back your item purchased and once received, the Brand (Seller) will dispatch your correct size or colour exchange straight away. 

We recommend you use a postal service that insures you for the value of the goods you are returning. 

7. Disclaimer of Liability

  • VLP does not accept responsibility for any loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of the Site or any linked website, or which may arise directly or indirectly in respect of items supplied pursuant to an order placed on the Site. 
  • VLP does not accept any responsibility for any such loss arising out of your use of, or reliance on, information contained on or accessed through the Site. 
  • With regards to any loss or damage which may be suffered by you in connection with the purchase and use of any items supplied via the Site, VLP, at its sole discretion, limits its liability to the extent permitted by law, and is fair and reasonable for VLP to do so, to either repairing or replacing those items or paying the cost of having those items repaired or replaced.

8. Linking to this Website

You may link to our home page, provided you do so in a way that is legal and fair and does not damage VLP’s reputation, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where there is no association with VLP.

You are not authorised to establish a link from any website that is not owned by you.

You must not frame this Website on any other site. VLP reserve the right to withdraw linking permission without notice.

9. Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party goods, services and/or locations featured on this Website are in no way associated, linked or affiliated with VLP and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the goods and services and is in no way an assertion that such goods or services are endorsed by or connected to VLP.

10. Variation

VLP has the right in it’s total discretion to amend, vary or remove any page or Services on this Website.

11. Waiver

If you breach the Terms of Service and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the Terms of Service.

12. Governing Law and Jurisdiction

The Terms of Service together with all our policies and procedures will be governed by and construed in accordance to the relevant Australian law and the relevant courts of Australia will have exclusive jurisdiction.